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B-4 APPENDIX B: TECHNICAL SUPPORT

Returning Products for Repair

A product sent directly to 3Com for repair must ﬁrst be

assigned a Return Materials Authorization (RMA) number.

A product sent to 3Com without an RMA number will be

returned to the sender unopened, at the sender’s expense.

To obtain an RMA number, call or fax:

Hong Kong (852) 868 9111 United Arab Emirates (971) (4) 349049

Italy (39) (2) 273 02041 U.K. (44) (1628) 897000

Japan (81) (3) 33457251

Country Telephone Number Country Telephone Number

Country Telephone Number Fax Number

U.S. and Canada (800) 876 3266, option 2 (408) 764 7120

Europe (44) (1442) 278000 (44) (1442) 236824

Outside Europe, U.S. and Canada (1) (408) 492 1790 (1) (408) 764 7290

1 2 ... 61 62 63 64 65 66 67 68 69 70 71 ... 77 78

Part No. 09-0666-001 1
Published October 1995 1
Introduction 10
How to Use This Guide 10
Conventions 11
INTRODUCTION 12
Features 13
(optional) 14
INSTALLING THE EISA 15
Inspecting the Adapter 16
Installing the Boot PROM 16
Inserting the Adapter 16
Inserting the Adapter 2-3 17
Connecting to the Network 19
Connecting to the Network 2-7 21
Figure 2-4 Slide Latch 21
Auto Select Media Type 22
CONFIGURING THE 23
EtherDisk Diskette 24
Conﬁguring the Adapter 24
Using Windows 95 25
Software Option Settings 26
Media Type 27
Network Driver Optimization 27
Full Duplex 27
Changing the Settings 28
Software Option Settings 3-7 29
Figure 3-3 Main Menu 29
D:\CONFIG\3C592.SET 30
Software Option Settings 3-9 31
LOADING NETWORK 32
Locating the Network Drivers 33
Accessing DOS 33
Loading NetWare ODI Drivers 34
A: [Enter] 36
INSTALL [Enter] 36
AUTOLINK [Enter] 36
Figure 4-3 Main Menu 37
Multiple Adapters in a Client 38
One Adapter in a Server 41
Multiple Adapters in a Server 42
Loading Windows 95 Drivers 45
NDIS Drivers 46
Additional Drivers 47
Desktop Management Interface 48
PERFORMING 49
TROUBLESHOOTING AND 49
DIAGNOSTIC TESTS 49
Starting Windows 95 51
Running the Group 1 Tests 52
Running the Group 2 Test 53
Running the Group 3 Test 54
Getting Help If a Test Fails 56
Changing the Test Setup 58
Miscellaneous Checks 59
SPECIFICATIONS 60
AUI Connector Pin Assignments 61
Cable Requirements 62
TECHNICAL SUPPORT 63
World Wide Web Site 64
ThreeComForum on CompuServe 64
■ Diagnostic error messages 65
Returning Products for Repair 66
GLOSSARY 67
2 GLOSSARY 68
GLOSSARY 3 69
4 GLOSSARY 70
Numerics 71

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